berryfloss: ✗PROBLEMS

stage 7. (

berryfloss) wrote,
@ 2006-05-01 21:34:00

✗PROBLEMS

P R O B L E M S

If you have a problem and you can't reach one of the mods, please comment here. Feel free to comment if you have a problem with an action that a mod has taken. Mods may be in a game to keep the players in line and make sure they follow the rules, but players should feel comfortable about pointing out if a mod has made a mistake. We keep you in line and you keep us in line, right?

The comments WILL be screened & will be deleted once the problem is dealt with. Anonymous comments are allowed, but we'll need to unscreen them for you to see our reply.

(Post a new comment)

betterthanthen
2008-03-06 11:20 pm UTC (link)

About your application slot thread: on March the 5th, my application for Haruhi Fujioka was revised and the mods asked for an additional third person post withing the next 72 hours. I posted mine two hours after that request was made. And I posted the link in the normal application thread. Two days have passed since then, so I just wanted to make sure no-one forgot about it? I know these application revisals can be hard for the app-mods, but trust me, they're sometimes stressful for the appliers too. Anyway, that's my question, just to make sure. Sorry for the inconvenience. <3

Edited at 2008-03-06 11:21 pm UTC

(Reply to this)(Thread)

	berryfloss 2008-03-06 11:38 pm UTC (link)
	Your supplement has been received and has been placed in the review queue. You haven't been overlooked, and we do recognize that the process can be stressful. Please bear with us. Thanks. (Reply to this)(Parent)(Thread)

	betterthanthen 2008-03-06 11:42 pm UTC (link)
	Thanks for letting me know! If I've in any way offended you with this question, apologies. (Reply to this)(Parent)(Thread)

	berryfloss 2008-03-07 12:24 am UTC (link)
	Not in the least. Remember, we've all been on the waiting side of things too. It's a nailbiter. (Reply to this)(Parent)

(Deleted post)

berryfloss
2008-04-17 04:50 pm UTC (link)

This application week closes on Sunday at 11:59 p.m. At that time, the next app slot period opens. App slots are reserves for the next application week.

Non-App Week: 11:59 p.m. April 6 - 11:59 p.m. April 13
App Week: 11:59 p.m. April 13 - 11:59 p.m. April 20
Non-App Week: 11:59 p.m. April 20 - 11:59 p.m. April 27
App Week: 11:59 p.m. April 27 - 11:59 p.m. May 4
etc.

During the app week of 4/13 - 4/20, we review app slot applications that came in from 4/6 - 4/13 and we review regular applications that come in from 4/13 - 4/20.

The next time we review applications will be beginning 4/27, when we will review app slot applications that came in from 4/20 - 4/27 and we will review regular applications that come in from 4/27 - 5/4.

You can put in an application in the app slot thread starting right after this application week closes. We will then review it when the next application week opens.

(Reply to this)(Parent)

	(Anonymous) 2008-04-18 04:09 am UTC (link)
	If there is a character in the Poly world that is taken from a source material that one personally finds offensive or derogatory, are you still obliged to interact with that character if they approach one of your characters, even if it makes you really uncomfortable to do so? (Reply to this)(Thread)

berryfloss
2008-04-18 04:14 am UTC (link)

You are not obligated to interact with any character, however, we would encourage you to approach the player of the character in advance to stave off any misunderstanding or hard feelings.

Let me step out of the mod anonymity for a moment and say this is Jade. I understand that I am playing a character from a controversial movie that may offend some people. If, as an example, someone was offended by Dogma, I would appreciate knowing that they would rather not interact with the Metatron, as I would rather not impose an "offensive" character on theirs.

I would hope that other players could be as understanding if they were approached in a non-accusatory manner.

(Reply to this)(Parent)

	delightfulirony 2008-05-26 01:48 am UTC (link)
	http://community.livejournal.com/polychromatic/191567.html?thread=9691471#t9691471 Purposefully being attacked by a couple of other players here for no apparent reason? Honestly, I tried to be as polite as possible, but there's only so many re-lights a fuse can take, you know? I have no access to AIM at the moment with which to contact the moderators. (Reply to this)

delightfulirony
2008-05-26 02:12 am UTC (link)

With response to this:

http://community.livejournal.com/polychromatic/191567.html?thread=9752399#t9752399

I don't mean to be rude, but I do think that as moderators, speaking of the whole moderation team, you should be responsible for moderating this HMD more carefully, least players find it necessary to send themselves to the Problems Thread?

It's unfair to tell players to take 'problems' to IM or e-mail when the problem clearly can't be solved through communication.

I'm just trying to be helpful by offering my opinions as a player, which were shared by a few other confused players. It feels like the mods WRT the HMD are saying 'here's this critique form, if you have a problem, put up, shut up or take it to IM.'

That sort of formal and detached response solves...nearly nothing. And in point of fact, I was once directed, by a moderator, to this thread in the case that I needed to report harassment from another player. To repeat, I'm being sent mixed messages. One moderator informs me to use this form to report abuse, another informs me not to report that abuse at all, but to solve the clearly irreconcilable through IM?

Please appropriately explain somewhere on the community for players the correct channels to take when harassment occurs?

(Reply to this)(Thread)

berryfloss
2008-05-27 02:26 am UTC (link)

We're sorry you feel that you are being attacked, but we could not interpret a player stating their opinion on your character [however wrong you may have seen it, which you are free to do, of course] in this manner as an attack.. If they continue to act in the future in a way that you feel is baseless harassment, we can ask them about such, but as it stands now, there is no proof that they were doing anything beyond expressing their personal opinions.

Though the comment that was replied to belonged to you, we hope you do not feel that it was merely directed at you personally. It was a reminder to all of those commenting in that thread.

While we encourage problems to be worked out in AIM or email, you're free not to if you chose, but in the case that you feel the problem being presented to you is baseless and further debate in the HMD is pointless, we encourage you to simply drop an IM or email to the other person expressing that you would like not to further debate the issue, and that should end that. If, in an unfortunate occurrence, the other player was not amenable to your polite decline of further communication, we would then have a talk with the other. Unless those steps are taken, however, we cannot take action on accused harassment, until we have proof that it is in fact harassment and not simply expressing opinions.

(Reply to this)(Parent)

imusteatit
2008-05-27 02:35 am UTC (link)

Regarding the previous response: That wasn't the issue. The issue at hand is that there is a strong feeling that the moderation does not actually read material cited in complaints or follow up appropriately on character complaint form issues and abuse. It is the job of the moderation to seriously consider and read any complaints and not respond with a copy-pasted, informal response.

I don't feel it was directed at me. Please don't patronize players by making assumptions, this is certainly not the first time you've made assumptions such as this, suggesting that players feel attacked by you. Just because a person has an issue, does not mean they aren't being civil about bringing that issue to you. There is further no reason why players can't offer constructive criticism concerning the moderation.

(As a side point, there is a lack of a suggestion or criticism thread concerning Polychromatic moderation, which might be a good idea to institute, so that players who are concerned can voice their opinions in an appropriate forum and not the 'Problems' thread?)

Merely consider: A lot of players lately are distressed by the informality of the mods concerning many subjects. It is the informality and the general uselessness of any mod interaction because of that informality that is the reason for the further complaints.

(Reply to this)(Thread)

berryfloss
2008-05-27 03:27 am UTC (link)

Considering that you mentioned that you felt you were being attacked, that there was abuse occurring, and that you did not see how we expected you to submit a complaint of harassment, we thought it prudent to address that.

We make clarifications such as “this was not directed simply to you” in issues like this just because it’s good to clarify such things in official fashion, whether we think you may have interpreted it that way, or not.

Regarding moderation.

Beyond your recent comments, we have had no complaints submitted regarding the current way of moderation, and we do not act based on what we do not receive from the majority of the community, for obvious reasons. Considering our current rate of activity, new members, and relative success, we cannot really feel a general unhappiness with the game among most people who play here.

We have received complaints in the past and we have addressed them with the community as a whole, as you have seen yourself with your own past-lodged complaints. We will continue to do so when we hear complaints either repeated, or which strike a clear chord. Your complaint is so far alone.

As it has been for some time now, complaints regarding moderation will still come to the Problems thread.

(Reply to this)(Parent)

imusteatit
2008-05-27 03:49 am UTC (link)

I felt myself and another player were being attacked by other players. A different situation removed from the fact that I felt that the moderation was doing a job at moderating the HMD which they had a responsibility to moderate in a substandard fashion (aware that two mods were away, but if this was the case HMD should have been rescheduled clearly).

It is presumptuous for the moderation to always affirm that players are acting like moderation is attacking them. To be honest, it's happened three times with me and more times with other people.

I believe that the reason you are not receiving suggestions is that this thread is not pointed out to players as a venue (I had to hunt to find it), and that the way the thread functions itself is an issue. Comments are unscreened after 'dealt' with? And screening all comments does not allow players to leave anonymous comments. I know players who have suggestions but would worry about mod animosity based on those suggestions or complaints.

Regardless of 'general' happiness (and I'm a bit taken aback that you would describe me as a player as generally unhappy, or I wouldn't be playing here) if even one comment, complaint and/or suggestion is made regarding a point of moderation, 'so far alone' comment in question should be seriously considered and regarded. Out of respect for the players, each individual voice should be considered equally, along with the assumption of the fact that an individual comment does not represent an individual sentiment. It has been recently brought up in discussions that there is no arbitrary magical number, besides '1', which delegates the idea of importance.

Please seriously consider the suggestion of an unscreened suggestion box with anonymous posting available. I am sure that the idea of a suggestion box in lieu of an intimidating 'Problems' form would not be frowned upon by any players.

(Reply to this)(Thread)

	berryfloss 2008-05-27 04:43 am UTC (link)
	We will consider it, and we will unscreen this thread since the problem has now been addressed. (Reply to this)(Parent)

	(Anonymous) 2008-06-03 09:23 am UTC (link)
	I could be completely wrong about this, but is cheeriest_babe actually a member of Poly? I haven't seen an app for the character, she hasn't introed herself, and isn't on any of the lists, but she's posting and people have been commenting back. I apologize if I'm mistaken, it just seems very strange. (Reply to this)(Thread)

	berryfloss 2008-06-03 03:19 pm UTC (link)
	If you would provide links, that would help us rein her in. (Reply to this)(Parent)(Thread)

	(Anonymous) 2008-06-03 07:25 pm UTC (link)
	I meant that she'd been posting ICly in her own journal, and she's joined Poly with it so it shows up on the Poly flist so there were characters responding to and threading with her. Though I noticed she's deleted that post now, I don't know if it's cause you guys talked to her about it or if she did it on her own. Sorry again if this was any trouble. (Reply to this)(Parent)(Thread)

	berryfloss 2008-06-03 07:27 pm UTC (link)
	No trouble. We appreciate the heads up and have spoken with her about it. It was just over-enthusiasm rather than an attempt to sidestep into the game. (Reply to this)(Parent)

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